All prices displayed are inclusive of VAT and exclusive of packaging/transport/administrative charges.

Transport charges are calculated on the gross weight of the package, the place of delivery and method of payment (bank transfer in advance, PayPal, credit card or cash on delivery). The customer will be informed of them at the time of order preparation, prior to shipment.

Extra paid services, such as delivery by appointment, priority delivery and delivery to upper floors, are available within Italy.

Prosciuttificio Prolongo guarantees complete pre- and post-sales assistance.

Contact us at:

– telephone +39 0432 957161

– e-mail: prosciutti@prolongo.it

Prosciuttificio Prolongo snc accepts the following forms of payment:

– cash on delivery (Italy)

only and exclusively in cash to the courier at the time of delivery of the products. The courier will only accept exact amounts corresponding to the order amount (no change will be given). Payments by cheque are not accepted. As per current regulations, cash payments for amounts exceeding €1000 are not accepted; in this case, payment must be made by advance transfer.

– Advance bank transfer (Italy-abroad)

the goods will be dispatched only after payment has been credited to our bank account. Bank details will be provided at the time of purchase.

– PayPal (Italy-abroad)

the goods will be dispatched only after payment has been credited to our bank account. PayPal will send a request for payment to your e-mail address.

Prosciuttificio Prolongo snc delivers its products to all parts of Italy and European Union member states.

Goods are shipped within four working days of receipt of order.

Deliveries by express courier in Italy are normally completed within 24-48 hours.

Prosciuttificio Prolongo snc declines all responsibility for delays caused by the courier.

Shipment of goods is always at the buyer’s risk, regardless of the means by which it takes place.

N.B. Orders are dispatched from Monday to Thursday so that goods are not held in the courier’s warehouse over the weekend.

When the courier delivers your order, please check that:

1. The packaging has not been damaged or exposed to wet and that it complies with parcel standards.

2. The number of packages indicated in the waybill corresponds to the number of packages actually delivered.

Any complaints should be notified to the carrier immediately. Unless a complaint has been registered, the delivery will be considered in order. The waybill is not a valid document for tax purposes. A detailed note of amounts billed will be placed inside the package along with the receipt (or invoice if applicable).

What to do if your order is damaged during transit

If the packaging is obviously damaged on delivery, you should:

1. Express your reservation by accepting the package and writing “I accept with reservation of rights” before signing the document. We suggest you take a photograph of the damaged package. After opening the package, check the content and contact us if the content is damaged.

2. If you cannot accept the package with reservation of rights, refuse the damaged goods.

Prosciuttificio Prolongo snc acknowledges your right of termination in compliance with current legislation. The time limit for exercising this right is fourteen days from receipt of goods. Before this deadline, the customer should notify us:

– by registered letter with advice of receipt to: Prosciuttificio Prolongo Giovanni di Prolongo L. & C. Snc – Viale Trento Trieste 129, 33038 San Daniele del Friuli (UD) – Italy.

– by certified e-mail to: prolongo@pec.prolongo.it

Important. Please indicate the International Bank Account Number (IBAN) of a bank or postal account to which the amount due should be credited in your letter exercising your right of termination.

In order to exercise the right of termination:

1. The customer should express the desire to exercise the right of termination in compliance with the above conditions.

2. The goods purchased should be sound and returned in the original packaging, complete in all their parts.

3. The product should be returned in the return period and in the conditions described above.

The cost of returning goods is at the customer’s expense.

When the goods have been returned to our warehouse, they will be inspected to assess any damage or tampering not deriving from transport. After the goods have been inspected, we will credit you with the amount paid by bank transfer to the account indicated by you. Reimbursement extends to the price of the product and the cost of the original delivery. Payment will be made within 30 days from the return of the goods for which the customer intends to exercise the right of termination. Only the cost of returning the goods is at the customer’s expense.

Thank you for reading this message, Prosciuttificio Prolongo snc